FREQUENTLY ASKED QUESTIONS

Expect USPS Priority Mail when your package is delivered

Signature is required for orders over $500

Depending on your location and shipping option you have chosen at checkout

1. Flat Rate Shipping

2. Expedited Shipping (coming soon)

Orders are processed only on business days Monday-Friday. For Flat Rate Shipping, please wait 7-14 business days for your order to be processed and shipped. You will receive a confirmation email on all updates

You will should recieve your tracking number after processing occurs

Once you receive your tracking number it should update after 24 hours

You will be able to track your package on USPS.com

Further Concerns? I reccomend contacting USPS customer service

Once youve placed an order, unfortuantely you can not edit your order

If you order has been processed you must wait to receive your package to exhange your order

An exchange will occur ONLY when package and items havent been tampered with

When package is being returned safely please formally let us know "why" you need to exchange. A full refund excluding shipping fees will be issued through the original payment method you used when placing your original order.

If we receive the hair you want to exchange and it has been tampered with we are NOT obligated to give out a refund. NO EXCEPTIONS

All sales are final

Refunds will not be issued unless you are exchanging with proper requirements

Raw hair is 100% unprocessed hair collected from one donor. The hair is directly cut from a donor and immediately wrapped into a bundle in order to keep all cuticles intact and in the same direction. This is the highest quality hair in the world as it is 100% natural.